Scottsdale Pet Expert

Posts Tagged ‘pet sitting’

Michael, owner of Postal Max

I must admit…I am pretty tough when it comes to customer service.  I want to feel as though the person I am giving my money to is really trying to help me in every way they can. This is the way I feel when I walk into Postal Max of Scottsdale. Michael will not even let other pet sitting companies drop cards off at his location because he has loyalty to Bella’s House & Pet Sitting.
This is the type of loyalty that I love. This is the loyalty that I give to our clients and I look for when working with others. Recently, Bella’s House & Pet Sitting made the switch to change our mailing address. Our new address is as follows:

15560 N FLW Blvd #B4-123
Scottsdale, AZ 85260

We made the switch mainly because of the community feel one instantly encounters when they walk into Postal Max. Michael, the owner, is who I call “The Mayor of  Scottsdale” By that I mean that he know EVERYBODY! Just walking in there is a networking experience. You never know who you will meet. In addition to Michael’s awesome hospitality he provides things to his customers I wouldn’t ever have guessed a store like his would. For example, walk into Postal Max any day and you could: Buy coffee (www.airparkcoffee.com), tea, greeting cards, candles, send a video email to a loved one, send packages, get your passport “stuff” taken care of, desk labels, key cuts, video conversions to VHS and SO MUCH MORE! They have special certification in packing and shipping and are looked at as the experts in the shipping industry. Ask him to tell you the story about shipping cow milk!   If he can’t help you, I don’t doubt that Michael knows someone who does. It is that small town feel in this big city!

If you are looking for a nice place where you can feel like friend, support local businesses, and go where you can TRUST…I highly suggest you go in and say hello to Michael. Tell him you are a friend of Bella’s!

www.postalmax.com
Tel: 480.860.8446

This information has been provided to you by Bella, Pack Leader for Bella’s House & Pet Sitting. Please contact her at: (480)330-4552 or http://www.BellasHouseAndPets.com for any of your pet sitting needs.

Quality. On the front page of our website I show every visitor that Bella’s is the Best. We provide a QUALITY service (vs quantity) and we can prove it.
Webster’s defines QUALITY as follows:
1.    An essential or distinctive characteristic, property, or attribute
2.    Character or nature, as belonging to or distinguishing a thing
3.    Character with respect to fineness, or grade of excellence
4.    High grade; superiority; excellence.

Buyer beware that not all pet sitters are created equal.  How is Bella’s the Best? Simply put, we have top notch QUALITY. The following will take a deeper look showing you some things that not many other pet sitters can claim:

1. 2007 National Pet Sitting Business of the Year – This award was given out by the National Association of Professional Pet Sitters. They are the country’s largest non profit pet sitting Association that has 1,000s of members all over the country. They determine the winner based on outstanding business practices and vision in maintaining and growing their business. No other pet sitter in AZ has achieved this high honor.
2. Angie’s List Super Service Award – Angie’s list is of the people, by the people. We have achieved a perfect A+ for customer service and because of that also earned their Super Service Award. Fewer than 5% of companies on their list meet this standard.
3. Pet CPR/First Aid Certified – I took the extra education in attending the Red Cross’ class in order to ensure our clients that I can handle emergencies and have been trained by a well known and national organization.
4. Bella’s Concierge Program – Simply put, you need something I will help you find it. I am constantly out at networking events all around Scottsdale. I have known the integrity of other business owners and their work and can 100% vouch for their services (as they can with ours). Anything house or pet related, just ask. We are the only pet sitting service in Scottsdale that offers this COMPLIMENTARY service to our clients!
5. Founder of The Business of Pet Sitting, LLC –BHPS is run by a nationally leading pet sitting coach and expert. This is an online community unique of its kind to inspire, motivate, and challenge pet sitters in the USA and Canada to take it to the next level. I am the Founder and the Coach in this community complete with weekly challenges, webinars, teleconferences and more. Bella’s House & Pet Sitting is lead by a national expert in the pet sitting industry.
6. Ready Key Program – We have a amazing system that secures and codes your key. Going away on a last min trip? We have your key already. Convenience is key!
7. Personalized Service – During the consultation we create a customizable program for our fur kid clients. No two programs are the same. Clients are paired up with their personal sitter who they are able to build a relationship with. If appointment is booked with enough advanced notice, clients will always have the same pet sitter.
8. Bonded and Insured & Workman’s Compensation! This is HUGE! And we show you proof during our consultation. This is for our two and four legged clients protection. What would happen if an independent sitter hurt themselves in your home? Flooded your downstairs because a toilet was left running? You would be unprotected and responsible for their mistakes.
9. Disaster Preparedness Plan – What happens if there is a fire on McDowell Mountain? What happens if there was some sort of natural disaster in our area? We have a plan (as outlined by the National Association of Professional Pet Sitters) to combat anything. We also have the resources to put the plans in motion. Not all pet sitters have given serious consideration to this. It could mean life or death for your fur kid.
10. Member of the National Association of Professional Pet Sitters (NAPPS)
    Being a member means that I had to sign the Pledge of Professional Conduct.  The Pledge guides them in conducting their businesses by the highest standards of ethical behavior.  It also promotes humane interaction with animals and fellow human beings. Details can be found here: http://www.petsitters.org/index.cfm?section=BecomeMem&content=Indvmembers#ethics
11. Philanthropy – We care about giving back and do so on a regular basis. We are supporters of the United States Humane Society (USHS), Gabriel’s Angels, Arizona Rescue a Golden and Paw Placement. In fact, in addition to donating money we have created events for their benefit.One can that can be found here: http://www.bellashouseandpets.com/P4P.html http://www.scottsdalepetexpert.com/announcments/what-is-20-really-worth-to-you-a-life/
12. Highly trained employees (not independent contractors!) Bella’s is the best…. All of Bella’s House & Pet Sitting employees (not independent contractors!) not only go through an extensive background check, but are personally hand picked, screened, and trained by Danielle Vasta, the Owner. As Danielle states, “Each of my employee’s are a direct extension of me. They are like my left and right arm. I trust them, I have trained them, and tested them, therefore vouch for them.” Bella’s only hires the best!” In addition, because we have a team – our clients will never be left high and dry. We are almost always available and have back up if GOD FORBID something happened to one of us. Most independent pet sitters can’t say the same thing.
13. Easy to use on line scheduling system! No more playing phone tag or wondering if your booking was received. We have eliminated any scheduling mistakes making it virtually impossible to “forget” a pet sit because of this technology. Not all pet sitters have this. Almost no independent pet sitters have this.

And if you still don’t believe us check out these sites to see what clients are saying about us:
http://local.yahoo.com/info-33875475-bella-s-house-pet-sitting-scottsdale?tab=reviews
http://www.bellashouseandpets.com/rants

So that folks is how we show QUALITY. Is it really enough to leave your home and your fur kid in the possession of someone who only loves the pets…but doesn’t provide a quality service with a plan B or plan C?

Another reason why Bella’s is the BEST is because some of our client will start getting videos like this of their pets!